TERMS AND CONDITIONS
Madbillet.dk is part of Event Tickets ApS. At Madbillet.dk you can buy tickets for services of dining. Such experiences include events and as restaurant visits.
Madbillet only sell tickets and is, therefore, only responsible for the connection between the ticket buyer and the responsible organizer. This means that Madbillet can only answer questions about the ticket purchase. Questions regarding specific events must be answered by contacting the organizer. By purchasing tickets from Madbillet you accept these general terms and conditions.
Orders and delivery
Tickets are purchased and paid online via Madbillet.dk.
When ordering, enter your name, address, email address and payment details. Once the payment has been completed, the ticket will be sent to the e-mail address specified in connection with ordering.
Prices and fees
Unless otherwise stated, prices include VAT. Unless otherwise noted, any ticket fees are included in the price. The prices stated on the tickets do not include card fees
Payment
Tickets must be paid by a debit card. The payment will be deducted immediately from your debit card as you complete the order.
The following cards can be used: Dankort, Visa / Dankort, MasterCard, Maestro, Visa, Visa Electron, JCB.
Credit card fee
Private payment cards issued within the EU - no card fee.
Company card issued within the EU - 2.2%
All credit cards issued outside the EU - 2.2%
Cancellation
Pursuant to the "Consumer Agreements Act section 18 (2), no. 12", the purchase of tickets is not covered by the right of cancellation and therefore ticket cannot be refunded unless the event is canceled by the organizer. It is not possible refund or make changes on purchased tickets.
Prices and fees
Unless otherwise stated, prices include VAT. Unless otherwise noted, any ticket fees are included in the price. The prices stated on the tickets do not include card fees
Payment
Tickets must be paid by a debit card. The payment will be deducted immediately from your debit card as you complete the order.
The following cards can be used: Dankort, Visa / Dankort, MasterCard, Maestro, Visa, Visa Electron, JCB.
Credit card fee
Private payment cards issued within the EU - no card fee.
Company card issued within the EU - 2.2%
All credit cards issued outside the EU - 2.2%
Cancellation
Pursuant to the "Consumer Agreements Act section 18 (2), no. 12", the purchase of tickets is not covered by the right of cancellation and therefore ticket cannot be refunded unless the event is canceled by the organizer. It is not possible refund or make changes on purchased tickets.
Therefore, it is not possible to: add people or menus, change dates or time.
If an exception has to be made, and tickets must be refunded, fees will not be refunded.
If an event is canceled, refunds are automatically returned to the debit card used for booking and the ticket buyer is informed directly through their registered email address. Refunds are made within 7 business days of the organizer officially canceling the event.
Madbillet works as the ticket platform for the organizer. Therefore, Madbillet is not liable for a refund in connection with the cancellation. Madbillet makes a contractual arrangement to ensure that the organizer reimburses the ticket purchase price in case of cancellation, but are not responsible for such transfers from the organizer to the customer.
All inquiries about the above must be directed to the organizer. Information about the organizer's full name, address, telephone number, etc. can be obtained from Madbillet.
Limitation of liability and reservations
Madbillet disclaims any responsibility for any errors and/or omissions in connection with the organizer's delivery of the service/event where the ticket was purchased from Madbillet unless otherwise is demanded by mandatory legal rules. Any complaints or claims for damages should be directed to the organizer of the specific event.
Changing conditions
Madbillet has the right to change these conditions at any time. The applicable conditions always appear at www.madbillet.dk
Purchases via Madbillet follow Danish law. Any dispute between you and Madbillet regarding the terms stated above must be decided by the Danish courts.
Handling of personal data
To be able to shop at Madbillet you must at least state:
• Name
• Mailing address
• Phone/mobile number
The above data is stored with information on which events you have purchased tickets for, for 5 years from the end of the financial year to which the information relates, cf. Section 10 of the Danish Accounting Act, after which the information is deleted.
Madbillet stores your entered information on name, telephone number, and email address to form and submit orders, payment receipts, tickets for contact information in connection with changes and cancellations of events.
For certain events, after the event is held, a questionnaire about the event will be emailed.
If an event is canceled, refunds are automatically returned to the debit card used for booking and the ticket buyer is informed directly through their registered email address. Refunds are made within 7 business days of the organizer officially canceling the event.
Madbillet works as the ticket platform for the organizer. Therefore, Madbillet is not liable for a refund in connection with the cancellation. Madbillet makes a contractual arrangement to ensure that the organizer reimburses the ticket purchase price in case of cancellation, but are not responsible for such transfers from the organizer to the customer.
All inquiries about the above must be directed to the organizer. Information about the organizer's full name, address, telephone number, etc. can be obtained from Madbillet.
Limitation of liability and reservations
Madbillet disclaims any responsibility for any errors and/or omissions in connection with the organizer's delivery of the service/event where the ticket was purchased from Madbillet unless otherwise is demanded by mandatory legal rules. Any complaints or claims for damages should be directed to the organizer of the specific event.
Changing conditions
Madbillet has the right to change these conditions at any time. The applicable conditions always appear at www.madbillet.dk
Purchases via Madbillet follow Danish law. Any dispute between you and Madbillet regarding the terms stated above must be decided by the Danish courts.
Handling of personal data
To be able to shop at Madbillet you must at least state:
• Name
• Mailing address
• Phone/mobile number
The above data is stored with information on which events you have purchased tickets for, for 5 years from the end of the financial year to which the information relates, cf. Section 10 of the Danish Accounting Act, after which the information is deleted.
Madbillet stores your entered information on name, telephone number, and email address to form and submit orders, payment receipts, tickets for contact information in connection with changes and cancellations of events.
For certain events, after the event is held, a questionnaire about the event will be emailed.
We share your data with our organisers/actors (for example restaurants participating in festivals) so that they can carry out their event or for other purposes as described in their privacy policies. The name of the organizer will always appear on your ticket.
Information provided to Madbillet t is in no way sold to third parties.
However, you consent is to the information being passed on to the organizer responsible for the event for which you purchase the ticket through Madbillet. This so they can contact you in regards to the event.
Madbillet uses cookies and log statistics on the website for the purpose of optimizing our services, just as cookies help to make your visit an easy and good experience. Madbillet uses log statistics to see trends in how our website is used, so we can constantly improve it.
Access to data as well as changing, updating or removing data
As a customer, you have the right to access your collected data categories (Articles 15, 16 and 17) and you can object to the registration in accordance with the relevant rules of the EU General Data Protection Regulation (GDPR). Upon appropriate inquiry, we will update, change or remove any personal information that we control, subject to regulatory violation.
We may refuse requests that for any reason are repeated or affect the personal data of other individuals. All inquiries regarding this should be addressed directly to customer service via email.
Newsletter
You have the option to subscribe to newsletters from Event Tickets ApS as well as the organizer's newsletter for the event you purchase tickets for. You can only subscribe by actively selecting this option. You can unsubscribe from Madbillet's newsletter at any time via a link at the bottom of the newsletter.
Terms and conditions for Madbillet Treat
Madbillet Treat deviates from our normal terms and conditions. There are a limited number of vouchers for sale for Madbillet Treat. Vouchers can be redeemed during the specified period for each campaign. Only within the first 14-days of your purchase, you have the right to a full refund. After 14 days, tickets can't be refunded.
Madbillet Treat is provided by the contracting party, and Madbillet is not responsible for the provision of the service. The customer is responsible for using the voucher during the specified period, as Madbillet does not send out reminders. We recommend that you book your table well in advance for restaurant experiences.
Madbillet Treat deviates from our normal terms and conditions. There are a limited number of vouchers for sale for Madbillet Treat. Vouchers can be redeemed during the specified period for each campaign. Only within the first 14-days of your purchase, you have the right to a full refund. After 14 days, tickets can't be refunded.
Madbillet Treat is provided by the contracting party, and Madbillet is not responsible for the provision of the service. The customer is responsible for using the voucher during the specified period, as Madbillet does not send out reminders. We recommend that you book your table well in advance for restaurant experiences.
