Questions and Answers

Madbillet.dk is part of Event Tickets ApS and serves as a ticket portal that organizers can use to sell tickets for their gastronomic events. Madbillet acts solely as an intermediary for ticket sales. All products are delivered by our partners, and the organizer is responsible for the individual events.

Madbillet strictly facilitates the sale of tickets between the ticket buyer and the responsible organizer. This means that Madbillet can only answer questions regarding the ticket purchase itself. For specific questions about the event or the product, please contact the organizer directly.

On Madbillet.dk, you can find gastronomic experiences located all across Denmark.

We operate as an open portal, which means that organizers have the opportunity to create and sell tickets for events regardless of their location.

Location availability: The selection depends on where our partners are based and where they choose to host their specific events. Since new organizers are joining us all the time, we recommend keeping an eye on the site to see what is happening in your local area.

Madbillet uses the fee for marketing, administration, customer support, and the technical management of ticket sales. Furthermore, we are constantly working to innovate and improve our website and systems to ensure a top-tier experience for both organizers and guests.

In accordance with the "Lov om forbrugeraftaler § 18 stk. 2, nr. 12" the purchase of tickets is not covered by the right of withdrawal. Therefore, tickets cannot be refunded unless the event is cancelled. This means you cannot receive a refund or make changes to your purchased tickets.

In accordance with the "Section 18, subsection 2, no. 12 of the Consumer Contracts Act", the purchase of tickets is not covered by the right of withdrawal. Therefore, you cannot get a refund should you become sick.

If you cannot use your tickets yourself, you can pass the tickets on to someone else.

In 2021, a new EU requirement for online shopping came into effect. This means that online payments must be approved with either MitID or an SMS code, also known as two-factor authentication. This is to provide you with greater security and identification for online payments. If you encounter issues receiving codes or approving with your MitID, please contact NETS or your bank.

Yes! Would you like to be among the first to hear about new events?

Then sign up for our newsletter.

You have the option to subscribe to newsletters from Event Tickets ApS as well as the newsletter from the organizer of the specific event you are purchasing tickets for. You will only be subscribed if you actively select this option.

You can unsubscribe from Madbillet’s newsletter at any time via the link at the bottom of the email.

Purchased tickets are only refunded to the ticket buyer and only in the event of a cancellation. Fees are non-refundable. If an event is cancelled, the refund will be processed automatically via a reversal to the payment card used for the order, and the ticket buyer will be informed directly via their registered email address. Refunds are issued no later than 7 business days after the organizer has officially cancelled the event.

Madbillet.dk ensures contractually that the organizer refunds the ticket purchase price in the event of a cancellation; however, Madbillet cannot assume any commercial liability in this regard.

All inquiries regarding this matter should be directed to the organizer. Information regarding the organizer's full name, address, phone number, etc., can be obtained by contacting Madbillet.

Yes, we’ve made it easy for you! You can order it online through our website and choose the specific amount for the gift card yourself. Once ordered, you will receive the gift card in your inbox, allowing you to print it out and give it to a lucky recipient. 

The gift card is valid for events on Madbillet and all our festivals for two years from the date of purchase.

The gift card can also be used for our festivals such as Dining Week, Seafood Festival, Pasta Days, and Moules Frites Festival, among others.

Are you the lucky recipient of a Madbillet gift card? We have created a redemption guide that you can use.

If you are the giver of a gift card, you can download the guide, print it out, and include it with the gift card to make it easy for the recipient.

Download the Danish guide by clicking here

If you need the guide in English, please contact us at info@madbillet.dk.

Please check your spam filter or have your tickets resent to your mail HERE. If you're still not receiving the tickets, you can contact us at info@madbillet.dk.
 
 
 

You cannot get a refund for your booking if the tickets cannot be moved to a new date or time. According to the "Section 18, subsection 2, no. 12 of the Consumer Contracts Act", the purchase of tickets is not covered by the right of withdrawal. Tickets may be passed on to others.

According to the "Section 18, subsection 2, no. 12 of the Consumer Contracts Act", the purchase of tickets is not covered by the right of withdrawal.

Tickets may be passed on to others.

Yes, if you're unable to use your Madbillet tickets yourself, you can certainly pass on your purchased tickets to someone else. 

Yes, you can indeed present your tickets on your phone or iPad, and it's not necessary to bring printed tickets.

No, unfortunately, we cannot. You cannot physically collect you tickets from us either.